Shipping Policy
- Welcome to Chuks Collection! We are dedicated to delivering your favorite female wears, elegant wristwatches, and captivating novels safely and swiftly to your doorstep.
- Processing Time:
- All orders are processed and prepared for shipping within 1 to 2 business days after payment confirmation.
- Delivery Timelines:
- Standard Delivery: 3 to 5 business days (depending on your location).
- Express Delivery: 1 to 2 business days (available upon request at checkout).
- Shipping Notes:
- Please ensure your delivery address and contact phone number are correct to avoid any delays.
- Once your package is dispatched, you will receive a notification with your tracking details (where applicable) or delivery update.
Refund Policy
At Chuks Collection, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.Returns & Exchanges:You have up to 7 days from the date of delivery to request a return or exchange.To be eligible, items must be unused, unworn, unwashed, and in the exact same condition that you received them, with all original tags and packaging intact.Novels/Books: Must be in pristine condition, with no folds, tears, or signs of usage.Wristwatches: Must be returned in their original gift box with any protective seals intact.Non-Refundable Items:Final sale or clearance items.Items damaged due to customer misuse or wear and tear.How to Initiate a Return:
- Kindly contact our customer support team with your order number and proof of purchase to guide you through the process. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defective product).
Cancellation / Return / Exchange Policy
Order Cancellations:Before Shipment: You can cancel your order free of charge within 12 hours of placement or before it has been dispatched. Please contact us immediately to request a cancellation and secure a full refund.After Shipment: Once an order has been shipped out, it cannot be canceled. If you no longer want the items, you will need to receive the delivery first and then follow our standard Return Policy below.