Cancellation / Return / Exchange Policy

Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Returns

Due to the nature of our beauty products, opened or used cosmetic products cannot be returned for hygiene and safety reasons.

Returns may only be considered where:

- The wrong product was delivered.

- The product arrived damaged.

- The order was incomplete.

- The product received is different from what was ordered.

Customers must contact Array Fragrance & Beauty as soon as possible after delivery and provide appropriate photographic or video evidence of the issue.

Exchanges

Exchanges may be offered where an incorrect or damaged product was delivered, subject to product availability.

Items must remain unused and in their original packaging where an exchange or return is approved.

Change of Mind

We do not accept returns or exchanges simply because a customer changes their mind, dislikes a selected shade or scent after opening/using the product, or decides they no longer want the item.

If you are unsure about a product before purchasing, please contact us for assistance before placing your order.