Return & Refund Policy

Refund & Return Policy for De Jacinth

Effective Date: 13/04/2026

At De Jacinth, we aim to ensure customer satisfaction. This Refund & Return Policy explains how returns, refunds, and exchanges are handled on our platform.

1. Overview

De Jacinth is a marketplace where independent vendors sell products. Refunds and returns are handled based on product condition, vendor policy, and reason for return.

2. Eligibility for Returns

You may request a return if:

  • The product is defective or damaged
  • You received the wrong item
  • The item is significantly different from the description
  • The product is incomplete or missing parts

3. Conditions for Return

To be eligible for a return:

  • Item must be unused and in original condition
  • Item must be returned with original packaging
  • Return request must be made within [7–14 days] of delivery (you can choose your preferred timeframe)

4. Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods
  • Personal hygiene items (if opened)
  • Customized or special-order items
  • Items marked as “non-returnable” by vendors

5. Refund Process

Once a return is approved:

  1. The item will be inspected by the vendor
  2. If approved, refund will be processed
  3. Refunds may be issued to:
    • Original payment method, or
    • Store credit (depending on vendor policy)

6. Refund Timeframe

Refunds are typically processed within 5–10 business days after approval. Processing time may vary depending on your bank or payment provider.

7. Shipping Costs

  • If the return is due to vendor error (wrong or defective item), the vendor covers return shipping
  • If the return is due to customer preference, the customer may be responsible for shipping costs

8. Vendor Responsibility

Vendors on De Jacinth are responsible for:

  • Handling return requests promptly
  • Ensuring product quality and accurate descriptions
  • Processing approved refunds in a timely manner

9. Order Disputes

If there is a disagreement between customer and vendor:

  • De Jacinth may step in to review the case
  • Final decision will be based on evidence provided (photos, messages, order details)

10. Refund Rejection

Refund requests may be rejected if:

  • The item is used or damaged by the customer
  • The request is made after the return window
  • The product is not eligible for return

11. Contact Us

For refund or return support:

De Jacinth

          Email: dejacinth1@gmail.com

  • Phone: +2347044253497
  • Website: dejacinth.com.ng

By placing an order on De Jacinth, you agree to this Refund & Return Policy.

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